Support

How can we
help?

Answers to the most common questions, from your first photos to publishing.

What photos do I need?

360° photos in equirectangular format: full panoramas twice as wide as they are tall (2:1), in JPEG, PNG or WebP.

If your camera saves in other formats, for example dual fisheye, RAW or HDR, convert them to equirectangular first with the camera’s app.

How do I connect two scenes?

Choose Add hotspot, mark the passage point on the photo and choose where it leads. Then do the same in the other scene for the way back.

Is Tour Format free?

It has a free basic version: you publish a tour of up to 3 scenes and export a short video (2 clips, 12 seconds, 720p). Free exports show a “Made with Tour Format” watermark, and you have one project, saved on your computer.

Pro removes the limits and the watermark and adds password protection, unlimited projects and .tourformat files. If you upgrade to Pro, the project you already created stays.

How much is Pro? Is it a subscription?

It is not a subscription: you pay once. The store shows the price in your currency before you buy.

The Mac and Windows purchases are separate. On a new computer, use Restore purchases with the same store account.

How do I put the tour online?

You export the tour as a ZIP file and upload it to your website. Then you share the link.

Hosting is not included. If you do not have a website, you can use a hosting service, even a free one.

How does password protection work?

It is an optional Pro feature. The tour files are encrypted: without the password they cannot be read, even if someone downloads them from the website.

What videos can I create?

An MP4 in landscape, portrait or square format. A video does not need a website. For free you export a short 720p video with a watermark, with Pro there are no limits and you can go up to 4K.

What is a .tourformat file?

It is your project file, available with Pro. Keep it: you need it to edit the tour, publish it again or move it to another computer.

In the free version the project stays only on the computer where you created it.